Joe Kondas

For years I went the route of the Progressive, 21st Century and Geico plans thinking that nobody could beat their rates.  I was willing to put up with the horrible customer service that I received time and time again just for the great rates I got.  After years of knowing the good people at Alliance through social activities in the community and their involvement in youth athletics….I finally let one of their insurance pros quote my business.  Through the quoting process I discovered very quickly that I had the wrong type and amount of insurance through Geico and my coverage would not have covered my needs if anything would have happened.  Thank God nothing happened during that time period.  Not only that, but they took the time to really listen to me and guide me through the process of determining what was important to me and my family in the event of an unfortunate instance occurring.  I can’t tell you enough about how much I don’t know about the nuances of insurance…..but they did know every little detail…and they didn’t try to push anything on me, they just helped me make the decisions….and they spoke to me in plain language that really broke down the meanings and differences of the insurance plans that we were looking at.  The whole process became easy for me because of how they handled it.  Then they shopped the market for me and I ended up getting the PERFECT insurance that really fit what was important to us.Read More…

Mark Crane

Jim Diem and the team at Alliance Group of Western NY have been great to work with.  Anytime we have an insurance question they come right over, sit down with us and cover everything to make sure our questions get answered.  They visited each and every one of our locations to make sure the insurance coverage we have with them is sufficient and covers us in the case of any insurance needed event.  As we grow our business it is nice to know that we have an honest insurance expert by our side to give us the right advice with each new location opening.   I would recommend Jim and the team to businesses so they could at least get a quote to see if they could help their business as much as they have mine.

Barry Smyser

Just a short note to let you know that I really like the web-page and the way you reach out to your customers. I am continually glad that I’m with your Alliance Group for all my insurance.

Your service is just plain over the top!

Jay & Jamie Tarmino

Great Service, Great Rates & Great Friends! We feel like family when we stop or call the office.

Greg & Pam D’Hont

Everyone at the Alliance Group is always helpful and courteous. Their professionalism has made us a lifelong client and advocate of the agency.